As a Second Line Support Technician at our Aldridge Office you will act as a point of escalation for help desk tickets and provide assistance on project work. Working under the Service Desk Manager and IT Support Supervisor, you will be expected to diagnose and troubleshoot a wide range of issues and requests that require a higher level of knowledge, experience and responsibility. The help desk handles over 3000 tickets per month and expect this number to continue to increase due to an expanding customer base.

Reporting to: Director
Departments: IT
Location: Aldridge
Reference: SOUTH 335

About Us

We are the one of the fastest growing accountancy practices in the UK with over 2500 staff in over 90+ office locations.  Baldwins is part of the Cogital Group which has 4700 people Operating from 150 offices in 7 countries.   We are committed to providing an outstanding service to our clients and their businesses and provide a diverse range of compliance and specialist services specifically designed to our client’s individual needs.  We work with all types of businesses from sole traders to large national corporations and everything in between.  As a Group we have grown significantly both organically and by acquisition and by using a consultative approach we can offer a wide range of Business solutions, across Accounting, Audit, Tax, Payroll, Corporate Finance and Restructuring & Insolvency.

As a First Line Support Technician at our Aldridge Office, your main responsibilities will include:

  • Providing 2nd line diagnosis, troubleshooting and resolution
  • Supporting a range of both internal staff and external clients
  • Assisting Infrastructure Team with project work
  • Build strong client relationships
  • Updating job notes and project work within the ticketing system
  • Keeping knowledge base documentation and customer information up to date
  • Assisting 1st Line Technicians

As a First Line Support Technician at our Aldridge Office your skills and qualifications will include:

  • 12 months experience in a similar role
  • Knowledge in the following areas/technologies
  1. Active Directory
  2. Microsoft Exchange
  3. Office 365
  4. DNS and DHCP
  5. Microsoft Windows 7 and 10, Windows Server 2012 and 2016
  6. PowerShell
  7. Networking (TCP/IP)
  8. ASDL/Routers/Switches/Firewalls/VLANs
  9. Cloud backup solutions
  10. Antivirus software
  • Familiar with remote access tools, ticketing systems and monitoring software

The Benefits:

Our clients deserve the best, the same goes for our people.  You will receive a competitive salary and benefits package.  Learning and Development is an integral part of the Baldwins Group.  We aim to provide the best support to our people to ensure that their development and knowledge is at the best level possible through professional qualifications, online training and self development.


Our Culture:

Our Core Values & Behaviours underpin what Baldwins is all about. These are the foundations that we will continue to build and develop our business on as we move forward. Along with roles and responsibilities definitions, these Core Values & Behaviours are what we expect to be displayed by all staff and partners at all levels and at all times. Consistently demonstrating the Behaviours allows the Group to grow and achieve our goals of Happy Staff, Happy Clients and  Financial Strength.

How to Apply:

Please send your CV and cover letter including salary expectations and notice period to Josie Powell at