FIRST LINE SUPPORT TECHNICIAN – ALDRIDGE

As a First Line Support Technician at our Aldridge Office you will be the first point of contact for incoming IT issues and requests in our busy helpdesk. We currently handle over 3000 tickets per month and expect this number to continue to increase due to an expanding customer base. Working under the Service Desk Manager and IT Support Supervisor, you will be expected to diagnose and troubleshoot a wide range of issues, resolving where possible and escalating to 2nd Line Support when necessary.

Reporting to: Director
Departments: IT
Location: Aldridge
Reference: SOUTH 207

About Us

We are the one of the fastest growing accountancy practices in the UK with over 2500 staff in over 90+ office locations.  Baldwins is part of the Cogital Group which has 4700 people Operating from 150 offices in 7 countries.   We are committed to providing an outstanding service to our clients and their businesses and provide a diverse range of compliance and specialist services specifically designed to our client’s individual needs.  We work with all types of businesses from sole traders to large national corporations and everything in between.  As a Group we have grown significantly both organically and by acquisition and by using a consultative approach we can offer a wide range of Business solutions, across Accounting, Audit, Tax, Payroll, Corporate Finance and Restructuring & Insolvency.

As a First Line Support Technician at our Aldridge Office, your main responsibilities will include:

  • Providing 1st line diagnosis and resolution
  • Supporting a range of both internal staff and external clients
  • Logging all incidents, requests and queries in the ticketing system
  • Making sure that all SLAs are adhered to
  • Keeping knowledge base documentation and customer information up to date

As a First Line Support Technician at our Aldridge Office your skills and qualifications will include:

  • 12 months experience in a similar role
  • Knowledge in the following areas/technologies;
  1. Active Directory
  2. Microsoft Exchange
  3. Office 365
  4. DNS and DHCP
  5. Microsoft Windows 7 and 10, Windows Server 2012 and 2016
  • Familiar with remote access tools and ticketing systems
  • Be self-disciplined and work on your own initiative
  • Manage your own workload
  • Excellent problem-solving skills
  • Strong communication skills, both written and verbal
  • Attention to detail
  • Passion for technology

The Benefits:

Our clients deserve the best, the same goes for our people.  You will receive a competitive salary and benefits package.  Learning and Development is an integral part of the Baldwins Group.  We aim to provide the best support to our people to ensure that their development and knowledge is at the best level possible through professional qualifications, online training and self development.

Our Culture:

Our Core Values & Behaviours underpin what Baldwins is all about. These are the foundations that we will continue to build and develop our business on as we move forward. Along with roles and responsibilities definitions, these Core Values & Behaviours are what we expect to be displayed by all staff and partners at all levels and at all times. Consistently demonstrating the Behaviours allows the Group to grow and achieve our  goals of Happy Staff, Happy Clients and  Financial Strength.

How to Apply:

Please send your CV and cover letter including salary expectations and notice period to Josie Powell at careers@baldwinandco.co.uk

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